Homechoice

Due to increased numbers and complexity of application processing times are currently taking around 10-12 weeks to be assessed. 

This time scale is subject to having ALL documents uploaded to the application. Further delays will apply if you do not provide your documents.

Please remember that if eligible there is no guarantee of offer of accommodation and waiting times are long. On average applicants in our highest band can wait in excess of 3-5 years for an offer so this application is not an imminent solution to housing problems. 

Please do not call or email to chase your application until at least 10 weeks have passed. 

The Castle Point Home Choice team will be out of the office on the morning of Thursday 14/03/2024. This means there will be no telephone, email or face to face services at this time.

All services will resume at 1.30pm on Thursday 14/03/2024.

You can email us on housingadvice@castlepoint.gov.uk or send a web message which will be dealt with on our return.

We Thank You for your understanding on supporting our ongoing staff development. 

The Castle Point Home Choice team will be out of the office on the morning of Wednesday 31/01/2024 . This means there will be no telephone, email or face to face services at this time.

All services will resume at 1.30pm on Wednesday 31/01/2024.

You can email us on housingadvice@castlepoint.gov.uk or send a web message which will be dealt with on our return.

We Thank You for your understanding on supporting our ongoing staff development.  

Any enquiries received will not be responded to during this period. Upon reopening on the 2nd January 2024 all enquiries will be dealt with in strict date order.

Applications are currently taking 6-8 weeks to be assessed.

We would like to wish all our customers a Very Happy Christmas and a Healthy New Year.

The Castle Point Home Choice team will be out of the office from 2pm on Friday 1st December due to staff training and we will also be having a Christmas Party afterwards to celebrate the successes we have had throughout the past year .

This means there wil be no telephone, email or face to face services after 2pm.

All services will resume on Monday 4th December 2022

You can email us on housingadvice@castlepoint.gov.uk or send a web message which will be dealt with on our return.

We Thank You for your understanding on supporting our ongoing staff development.