Homechoice

From Monday 7th November 2022, our phone line opening times will be temporary reduced to 1.30pm to 4.30pm Monday - Friday.

This is to enable us to focus on urgent casework and backlogged applications.

If you are unable to call us during these times, please feel free to email us on housingadvice@castlepoint.gov.uk whereby one of the team will contact you or respond within 7 days.

Please remember visits to the main council office are by appointment only.

Applications are currently taking 6-8 weeks to be assessed - subject to all documents being received.

Please remember to provide ALL supporting documents wihtin 14 days of submitting your application.

A list of the documents needed can be found on our FAQ page

Please do not chase the team until you have provided all documents.

The Castle Point Home Choice team will be out of the office from 12.30pm on Wednesday 22/06/2022 . This means there wil be no telephone, email or face to face services on this day.

All services will resume at 10am on Thursday 23/06/2022.

You can email us on housingadvice@castlepoint.gov.uk or send a web message which will be dealt with on our return.

We Thank You for your understanding on supporting our ongoing staff development.   

The offices are closed from Thursday 2nd June 2022 for the Jubilee bank holiday. Our phone lines will re open at 10am on Monday 6th June 2022.

All enquiries will be dealt with in strict date order when we re open.

We wish all applicants a Happy Jubilee Weekend.

In order to be able to assess your homechoice applications more quickly, we have made a temporary adjustment to our phone line opening times. 

The housing options phone lines are now only open between 10am - 4pm Monday - Friday.

Currently housing register application are taking in the region of 6-8 weeks to assess which we hope to reduce over the coming weeks.