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How to contact us

Applications are currently taking 10-12 weeks to be assessed - subject to all documents being received.
Please remember to return your supporting documents ASAP or this will delay your application being processed. Please do not chase until you have provided all documents.

The best way to contact us is via email, please click here to email us . Please be advised, our email box is not constantly monitored and a response could take up to 5 working days.

If you have a question, before contacting us please check our FAQ page as it is regularly updated with useful information that may answer your question.

If you plan to visit our offices for what ever reason, please call to book an appointment slot on 01268 882330.

If you are unable to upload your documents and need to post them, please send photocopies to:

Castle Point Borough Council
Council Offices, Kiln Road
Thundersley, Benfleet, Essex

Our phone lines are open at the following times. 

Monday 9.30 am  - 12.30 pm 1.30 pm - 4.30 pm
Tuesday Closed 1.30 pm - 4.30 pm
Wednesday Closed 1.30 pm - 4.30 pm
Thursday Closed 1.30 pm - 4.30 pm
Friday 9.30 am  - 12.30 pm 1.30 pm - 4.30 pm