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How to contact us

Applications are currently taking 6-8 weeks to be assessed. Please do not chase until at least 6 weeks after you have applied. Please remember to return your documents ASAP or this will delay your application further.


The best way to contact us is via email, please click here to email us . Please be advised, our email box is not constantly monitored and a response could take up to 5 working days.

If you have a question, before contacting us please check our FAQ page as it is regularly updated with useful information that may answer your question.

If you are unable to upload your documents and need to post them, please send photocopies to:

Housing Options Team
Castle Point Borough Council
Council Offices, Kiln Road
Thundersley, Benfleet, Essex

Opening times:


Monday - Friday        10am - 4pm