Cookies and this website

This website uses cookies to give you the best online experience. If you'd like to know more please read our cookie policy

Skip to content

Latest news

Application Assessment Times

Published: Monday 20 May 2024
Application Assessment Times

Due to increased numbers and complexity of application processing times are currently taking around 10-12 weeks to be assessed. 

This time scale is subject to having ALL documents uploaded to the application. Further delays will apply if you do not provide your documents.

Please remember that if eligible there is no guarantee of offer of accommodation and waiting times are long. On average applicants in our highest band can wait in excess of 3-5 years for an offer so this application is not an imminent solution to housing problems. 

Please do not call or email to chase your application until at least 10 weeks have passed. 


Home Choice Team unavailable until 1.30pm on Wednesday 15th May 2024

Published: Tuesday 14 May 2024
Home Choice Team unavailable until 1.30pm on Wednesday 15th May 2024

The Castle Point Home Choice team will be out of the office on the morning of Wednesday 15th May 2024 This means there will be no telephone, email or face to face services at this time.

All services will resume at 1.30pm on Wednesday 15th May 2024.

You can email us on housingadvice@castlepoint.gov.uk or send a web message which will be dealt with on our return.

We Thank You for your understanding on supporting our ongoing staff development.


Application assessment times

Published: Tuesday 19 March 2024
Application assessment times

Due to increased numbers and complexity of application processing times are currently taking around 10-12 weeks to be assessed. 

This time scale is subject to having ALL documents uploaded to the application. Further delays will apply if you do not provide your documents.

Please remember that if eligible there is no guarantee of offer of accommodation and waiting times are long. On average applicants in our highest band can wait in excess of 3-5 years for an offer so this application is not an imminent solution to housing problems. 

Please do not call or email to chase your application until at least 10 weeks have passed. 


Home Choice Team unavailable until 1.30pm on Thursday 14th March

Published: Tuesday 5 March 2024
Home Choice Team unavailable until 1.30pm on Thursday 14th March

The Castle Point Home Choice team will be out of the office on the morning of Thursday 14/03/2024. This means there will be no telephone, email or face to face services at this time.

All services will resume at 1.30pm on Thursday 14/03/2024.

You can email us on housingadvice@castlepoint.gov.uk or send a web message which will be dealt with on our return.

We Thank You for your understanding on supporting our ongoing staff development. 


Home Choice Team unavailable until 1.30pm on Wednesday 31st January 2024

Published: Tuesday 30 January 2024
Home Choice Team unavailable until 1.30pm on Wednesday 31st January 2024

The Castle Point Home Choice team will be out of the office on the morning of Wednesday 31/01/2024 . This means there will be no telephone, email or face to face services at this time.

All services will resume at 1.30pm on Wednesday 31/01/2024.

You can email us on housingadvice@castlepoint.gov.uk or send a web message which will be dealt with on our return.

We Thank You for your understanding on supporting our ongoing staff development.